CRM SmartStart for
IBM Smart Business

CyberOptic Group's CRM SmartStart is a complete Customer Relationship Management (CRM) implementation service that includes everything needed to quickly be productive on a fully integrated CRM System.

CyberOptic Group's CRM SmartStart Service let companies effectively organize and manage customer relationships to enable customer-facing employees in areas such as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and up-selling opportunities, to target marketing and competitive positioning strategies. Fully integrate marketing & sales, improve customer service, facilitate colaboration, and turn sales data into actionable and profitable information.

The CyOp CRM SmartStart provides a complete and functional CRM system for businesses of all sizes including sales automation, marketing campaigns, support cases, project management, calendaring & more all in one secure browser-based application.

Identify and target your best customers, manage marketing campaigns and generate quality leads for the sales team. Improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes. Form personalized relationships with customers to improve satisfaction and maximize profits. identify the most profitable customers and provide them the highest level of service; and provide employees with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between your company, its customer base, and distribution partners.

The CRM SmartStart is a set of services designed to effectively implement SugarCRM, today's top open source Customer Relationship Management application, on IBM's Smart Business platform and is based on SugarCRM Community Edition which is provided for free with the SmartStart services purchase which includes planning, customization, training and one-year of support.

This creates a truly integrated, browser-based, open source CRM solution based on revoutionary architecture that is easily adaptable to a company's needs once requirements and business processes have been defined as part of the included Project Planning Services.

The CyOp CRM SmartStart includes detailed project planning, implementation of base CRM functions, configuration of up to three user roles and five users, basic functional training for up to five users, and 1-year of online helpdesk support all for one fixed price.

BENEFITS

Some of the benefits of the CyOp ERP SmartStart include:

• No Licensing Fees - Ever!
  Because the CRM SmartStart service uses open source software, there is absolutely NO licensing costs applied. This can save as much as 30% or more off the cost of a proprietary Customer Relationship Management (CRM) implementation.
• Specifically for Small to Medium Sized Businesses
  Both the CRM SmartStart and the SugarCRM application are designed specifically for small to medium enterprises, and is scalable to large enterprises. It includes all the functions needed to easily and efficiently manage a sales & marketing group, and the professional services needed to effectively implement CRM in the organization.
• 24 x 7 Access - Even for Remote Workers!
  Users can access the ERP system from any computer with a web browser installed ensuring your ERP investment is protected as new technologies are introduced. The server can be located on premises or remote with complete security of your data.
• Rapid Deployment & Easy Customization
  The open source architecture allows for rapid deployment and facilitates customization and integration of customer-facing business processes in order to build and maintain more profitable relationships.
• ROI & Investment Protection
  With CyOp's CRM SmartStart implementation service, companies not only achieve a rapid return on technology investment, but that investment is protected since the same application can be installed on virtually any open system and, based on open source code, can never be made obsolete.

For more information on CyOp's other IBM Smart Business solutions, please contact us.