Customer Relationship
Management (CRM)

CyOp's services combine the best features of open source software with the best features of Software as a Service (SaaS), enabling organizations to effectively own, control, and further develop and modify as needed, their own CRM software application without the large expenses of hardware acquisition & maintenance, software licensing, data center facilities or an IT staff.

Business People First can implement an open source CRM solution to help your organization:

• Identify and target your best customers, manage marketing campaigns and generate quality leads for the sales team.
• Improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices)
• Formation individualized relationships with customers to improve customer satisfaction and maximize profits
• Identify the most profitable customers and provide them the highest level of service
• Provide employees with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between your company, its customer base, and distribution partners.

The CyOp team has extensive experience in enterprise computing and has successfully implemented dozens of CRM solutions resulting in increased revenues and growth for our clients.

By leveraging open source CRM software with Business People First planning, implementation and support services, even smaller businesses can afford an enterprise-class CRM solution with no capital expenses, no hardware to maintain, no software license fees, and no need for on-site technical personnel. On-premises solutions are also available if desired.

We can also integrate robust point of sale (POS) options for clients that operate in the retail or restaurant industries.

For more information on CyOp's open source CRM solutions, please contact us.